Windows hello not working after update. Go to Windows Update and select Update history.

Windows hello not working after update Restart your computer and as soon as the Windows logo appears, press and hold the power button to force a shutdown. Check for Updates: Ensure that your operating system and drivers are up to date. 2) uninstalling and again re-installing the synaptics wbdi drivers from Lenovo drivers (official mfg. NET Framework 3. After installing Windows 11 facial recognition does not work. old 7-When finished close the command prompt then click to return to the first screen 8-Click to continue to normal boot Checking for Windows Updates. I've lost Windows Hello ability on my late 2018 x360 after updating Windows 10 Home(1909 18363. Dec 18, 2023 · Workarounds–. Regards, Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. When I go to sign in options it says "Require Windows Hello sign-in for Microsoft accounts" but the setup is greyed out (See Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. After the removal and restart, go back to Settings > Accounts > Sign-in options. any solutions? I already installed the latest drivers from the Dell website. 8 for Windows 11 for x64 (#KB5009469). Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. How to set up Windows Hello face login? Set up Video. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796844. This is a fresh install of windows 10 with the latest updates. The pin works but not facial or fingerprint recognition. It's a rather hit/miss affair. Windows Hello not working on Windows 10. Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Decision was taken to replace with something a little better/newer so waiting on the replacement now. When I Oct 31, 2024 · It looks like windows hello PIN got corrupted . It will work with the camera app, then stops. " Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. Remove the Camera Cover Mar 27, 2022 · Hello, I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night. Under Related Settings, select Update History > Uninstall updates. To confirm whether this is the reason, you can uninstall the latest optional update. After rebooting, check if the problem is solved or not. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Dec 11, 2020 · Hello, Just got a new Alienware less than a month ago. Method 3 : Remove PIN and add it again. After it updated to that, it then went straight to updating the Bios. Dec 16, 2018 · Hello, I have a Dell XPS 15 9575 2-in-1. Welcome to the Microsoft community. 7611 needed. But still, it's not working. The camera actually works properly. I spent 4 hours with a Windows specialist on line and he never got it to work. I can't seem to add Windows hello to the camera's privacy settings. Nov 5, 2017 · Hi comunity, I recognized that Hello doesn´t work after the fall update Win 10 1709 on a HP Spectre x360. Mar 17, 2022 · I have recently updated to windows 11. However, these optional updates may cause issues like Windows PIN not working or Windows Hello PIN not working. The same goes for Windows Hello. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. 2 days ago · These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. 4. Open the Settings app by pressing Windows key + I. Much like other system issues, the Windows Hello fingerprint recognition not working issue can be caused by outdated Windows versions on your PC or laptop. After, just log off and try . I have tried every single combination of PIN I have ever had but it says it is incorrect. Uninstall/reinstall the Windows Hello feature 3. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. The face ID does not work, and requires a PIN. Enable Biometrics in Group Policy Editor. Then delete the folder named NGC. Update System Drivers. 5. I will attach the System Information as requested, an I hope this will help you. Turning off Fast Startup has no effect. Navigate to Start-> Settings -> Windows Update and click Check for updates to find and install all Windows updates. But I want to keep it. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. Check if any Windows Update is pending or not. Feb 15, 2020 · After the latest update, the camera on my Surface Pro 4 no longer works with the sign in. We're happy to help. Sometimes, compatibility issues arising from a BIOS update can be resolved with the latest Windows updates. 22H2 installed on 4/15 & Goodix Biometric driver 3. 8. Go to Settings > Update & Security > Check for updates. 1 Uninstall the feature. I have looked up previous forums as this is a fairly common issue. Since then, my Logitech Brio camera stop working. Bizarre. 1. Now, Windows Hello will not work. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Aug 15, 2019 · After the last Surface update, my Widows Hello Face Recognition doesn't work any more. Confirm the removal and restart your computer. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Follow the prompts to set a new PIN. Click to set up you PIN again. Most methods came from windows forums. Should you have any questions about how to perform a specific task, please ask! Please update with your findings. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. May 25, 2022 · icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 6-Run this command to rename the folder: Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc. Roll back the camera driver: If your camera stopped working after an update, try these steps: In Device Manager, right-click (or press and hold) on your camera, then select Properties. Check for Windows Updates in Windows 11. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. Device Status: Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. There are several causes that make Windows Hello stop working on Windows 10 . Repeat this process twice. Select the update you want to remove from the list and then select Uninstall. Since then Windows Hello facial recognition does not work' Oct 30, 2024 · It does not work either. Regards, CK Oct 22, 2024 · Step 1. This is really frustrating. Run Hardware & Devices troubleshooter. Jul 8, 2019 · Open Settings App and navigate to Accounts=>Sign-in Options=>Windows Hello Face. Delete all “. After this, check to see if you can set up Windows Hello Feb 24, 2025 · I recently re-installed my Windows 11 PC. Alternative login using fingerprints also fail. 537. How To Fix Windows 11 Fingerprint Not Working. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Instead it told me to log in with my Microsoft password. 1), follow these steps: In Windows, search for and open Check for updates. If the problem still occurs, you can even restore the computer to the system status 10 days ago: Go back to the previous version of Windows - Microsoft Support Jul 19, 2024 · How to Set up and Use Windows Hello on Windows 10 and 11 Having a secure password is crucial, especially in these times. When I was on Windows 10, it worked perfectly fine. Somehow it got everything (even Windows Hello) working even though neither of them were the . I could determine that the camera is not working (or working) by going to Device Manager. I am using WIN 11 OS Build 22631. We have many users that utilize Windows Hello with their domain accounts. In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. 0. The causes can vary, from errors during the update, to outdated drivers or bad registries. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Mar 31, 2023 · Sometimes, a USB driver may not work properly and interferes with the fingerprint reader. And here are a few steps listed below to uninstall and reinstall the Windows Hello drivers from Device Manager: Go to Search, type device manager, and open Device Manager Jul 18, 2024 · Ensure your Windows is up to date. Only sign in option now is via PIN. Install all Windows & Optional Updates. To check for Windows Updates: Go to Start > Settings > Windows Update. I removed my face data from Windows Hello and tried to set it up again. 10. Any solutions? I've already tried using System File Checker, there were no issues found. Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. All greek to me. Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . Here the info about my pc: MODEL: HP 15-dw0014nl. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. Sep 26, 2024 · After several restarts, I checked if everything worked and it luckily did, then I remembered that I also have to update the Windows. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. It is Dell inspiron 13-5378. Jan 10, 2025 · After that, we can try to make some adjustments for Windows Hello or PIN. Dec 20, 2024 · I am setting up a new elitebook. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. SO frustrated! Please help! Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. I also have uninstalled and reinstalled the driver using my laptop's manufacturer support site. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Add new Hello Login Pin - confirm new pin . Select Check for updates and install the available updates. Remove Hello Login Pin - enter password to remove pin . Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Stuck on Windows Hello Set Up Account Screen – In this situation, Windows Hello is stuck on the blue screen during face setup. Use on-screen keyboard. Feb 8, 2023 · Microsoft frequently releases optional updates to fix some security bugs and bring new features & improvements to Windows 10 or Windows 11. I installed the updates and restarted the laptop. After doing some digging it appears that Windows Hello has simply left the chat. I am unable to unlock my windows 11 computer after a windows update. Clear NGC Folder Dec 1, 2024 · If this does not work it is recommended to try uninstalling the update.    It blew out after 8 days and Dell came out and replaced the motherboard and then again to replace the GPU. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons May 23, 2024 · Many users have reported that Windows Hello stopped working after they updated Windows 10. Under PIN (Windows Hello), click Add. Keeping your operating system updated ensures you have the latest features and fixes. Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Click on the windows key > search and open Device Manager > find the camera driver > Update. Restart your device and check if the fingerprint and PIN functions are restored. Click on Remove. Windows Hello is also Aug 13, 2024 · This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. I just want my PIN to work or be able to set a new one. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Feb 3, 2020 · Hi Thurs. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Not having the possibility to use camera in your laptop is frustrating. It ask me for my pin code every time. Jun 26, 2024 · Going to try and set up Hello again next (already did PIN, but need to do better). 3. The fingerprint scanner glows green, but when I swipe my finger I get this Feb 3, 2023 · Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. 's) 3) updating the driver from device manager>update driver (let windows search for the updates) 4) Checked and made sure that all (other) drivers on my laptop are latest/working properly. Jun 25, 2019 · I had recently update my laptop and the windows hello is not working. Oct 11, 2024 · Follow the instructions on the screen to complete the process and fix Windows 11 Hello Face not working. Modify Windows Hello Group Policy settings. Install updates manually. Jun 30, 2019 · Hi, My Windows Hello Fingerprint Scanner is not working after the latest BIOS update. The issue occurs after rebooting or resuming from hibernation or power. Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Aug 28, 2016 · Hello everyone, A few weeks ago, my computer underwent some windows updates. Oct 9, 2023 · still the same, Windows Hello not working after waking up. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. I did not need to disable anything in device manager or update any drivers outside of the most recent windows updates. Mar 13, 2024 · Update Windows: Ensure your Windows is up to date. Fix Windows Hello Face Recognition Not Working in Windows 11. The fact this happened just after a fairly major update (the 2024-06 cumulative update) makes me think this isn't a coincidence or isolated. Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. Then, in Windows Update screen click Advanced Options and then click Optional Updates under "Additional Options". And clearing the TPM's information will refresh your Windows Hello data, which again has the potential to help you reset your PIN and reset the data for Face Recognition. Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Select the Driver tab, select Roll Back Driver, and then choose Feb 14, 2021 · See here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. Go to Settings > Update & Security > Windows Update, and check for any available updates. If this is the first time Hello Face is not working on your computer, reboot your computer. And if you decide to do the same, then you could use that same CMD command to hide the local user from your login screen, and also you can go ahead and hide the Jul 28, 2023 · ISSUE: Signing in Using Windows Hello might not Work after Upgrade. Try creating the PIN again or check for system updates. Method 1: Update Drivers It is possible that facial recognition isn’t working because the corresponding drivers are outdated. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Before you begin. Thank you for your feedback. (Which, of course, does not work. Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. Uninstall recent updates. I rolled back the driver but that didn't work. Once signed in, go to Settings > Update & Security > Windows Update Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. What I tried so far: Jul 7, 2023 · Then, you need to restart your computer to check if you can use Windows Hello without problems. Before it use to unlock with IR camera. Go to Windows Update and select Update history. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. Right-click on it, and then select “ Start” from the list that appears. Affected Platforms: Inspiron 14 5441; Inspiron 14 Plus 7441; Latitude 5455; Latitude 7455; XPS 13 9345 Feb 24, 2022 · Both my husband and I have Lenovo laptops (S340-15IIL Touch Laptop (ideapad) - Type 81WW and IdeaPad 5i) and after the latest windows update our integrated cameras do not work in any apps or programs. My camera works for However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. I tried to use my camera and it said it couldn't find a camera installed. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. I found a similar post saying to disable Windows Hello. Look for Windows Biometric Service and Windows Audio Endpoint Builder , right click on it and select Restart c. Restart the biometric service. * * Note: If the PIN login problem occurred after rebooting in "diagnostic startup" mode, read this guide: FIX: Can't login with PIN in Diagnostic Startup mode. But this is missing from the registry. Screw Windows HELLO more like Windows BYE I am going to setup 2 accounts on my machine one local and one with a MS account with windows hello, just in case this shite happens again. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Send to Email Copy Link Dec 16, 2024 · PIN, face ID not working after windows 11 update. When I went to check on the signin options it says that it can not find a compatible camera for Windows Hello. I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. Apr 8, 2023 · Thanks John. I opened two feedback reports on the Feedback Hub giving as much detail as possible. Status: Resolved. Nov 3, 2023 · Hello, A few colleagues and I are unable to access the camera after installing the 23H2 update. Windows 11 v. Windows Update >, select Start > Settings. Will be interesting to see if all my Passkeys are now gone, too. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. After downloading and installing the updates, restart the computer. The last 3 updates installed were KB4551762,4541335,4549951. Waquitnted to go through the process again. " Jun 26, 2023 · System updates: Sometimes, Windows 11 updates can introduce bugs or compatibility issues that affect the functionality of Windows Hello. Nov 11, 2021 · Method 2 : Install Windows Update. " Current situation: 1. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. May 6, 2024 · About a month ago I started my pc for the day as normal and my PIN didn't work. Go to Security tab and grant yourself Full Control then delete NGC folder 4. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. We have tried all the troubleshooting, uninstalling and reinstalling drivers, F8, etc. Tick the box in File Explorer View tab to Show Hidden Files. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once How To Fix Windows 11 Fingerprint Not Working. still the same outcome Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. CAD software and Rendering, yes. Navigate to Windows Update > View update history > Uninstall updates. Press the Win + X keys, and then choose Settings. Apr 30, 2024 · Well, quite unexpectedly, Windows Hello started to work perfectly fine after I installed the latest KB5037771 update today (even though release notes related to this update don't mention any changes made to facial recognition, user authentication, etc). The MSI is starting Jan 3, 2023 · 2) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. The fingerprint scanning capability stopped working immediately after the Win update finished. Here is what it looks like when it is not working: Jan 10, 2025 · My Windows Hello stopped working as well. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. Troubleshoot problems with Windows Hello - Microsoft Support. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Then open Explorer and navigate to the following path. dat” files from the folder in step 2. After update it say ca it turn on camera. It cannot start the camera. Oct 5, 2024 · 2. After the reset, Windows Hello is no longer available to them with their domain account. Check for Additional Updates: Specifically, check for updates in the 'Optional updates' section in Windows Update. However, I'm afraid the methods did not work. Once removed, click on Set up, to reconfigure your Windows Hello Face. Now whenever I try to set it up, it says "Sorry something went wrong. For more info on how to do this, go to Configure Windows Hello. Also ,Right click on Properties and set its startup type to Automatic and click on Start. Perform a Windows Reset.   The two red IR do Feb 3, 2024 · I have more info. I hope this resolves your issue! If you have any queries, please let me know. It says that Windows 11 does not recognize my PIN. Update drivers: Visit Samsung's support site to ensure your fingerprint scanner drivers are up-to-date. Under Windows Update, click Check for updates or Download now. Uninstalling that update allowed the camera to work again. Sometimes system updates can overwrite the drivers for certain devices. I cannot even follow the above conversation. CTRL + ALT + DEL logout to test new fingerprint. Threats include any threat of violence, or harm to another. Any solution (all my Drivers and Hardware are up to date) * Moved from If the facial recognition unlocking doesn't work on your Lenovo Yoga Slim 7 14ARE05 notebook after a BIOS update: To fix this, you need to delete both the facial recognition data AND the PIN. 778) I did the usual - updating the HP IR Camera drivers, removing the camera from device manager but nothing seems to work. 5 and 4. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Re-registering my fingerprint is also not functional. Jul 22, 2019 · 1) Updating the Windows 10 to latest update. It seems like the IR diodes are not flashing up (like they did before the update). Device Manger is giving me: Currently, this hardware device is not connected to the computer. I chatted with HP Support who confirmed that this is a widespread Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Let's go through a few steps that may help to fix this issue. Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. Details: Signing in using Windows Hello might not work as expected after upgrading to Windows 11, version 22H2 on devices using Windows Hello Enhanced Sign-in Security. In order to find out the detailed cause of the problem, I suggest you delete this update patch, refer to: How to uninstall a Windows Update - Microsoft Support. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Date: September 30, 2022. If updating Windows didn't help, proceed to the next step. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. OK to resolve this windows hello camera issue, I finally reset the device, which didn't work, then reinstalled windows 10 from surface pro 4 device deleting all personal files and apps to fix a camera Jul 28, 2019 · Update the BIOS using this link. If your PIN is not working on Windows 10, you might be able to fix the problem by using on-screen keyboard. Aug 16, 2024 · Hello, John Hendricks1. Step 2: Perform a System Restore Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. To check this, you need to open Device Manager again, scroll down to Universal Serial Bus Controllers, and look for any device that has a yellow triangle with an exclamation mark on it. Deleting the NGC folder can help you reset the PIN. Way 3: Modify Windows Registry. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. (Code 45) Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. My fingerprint reader and camera did not appear. Press Win + I to open the Settings app. To learn more about Windows Hello and other such tools, go to our Windows 10 Hub. Now my finger scanner doesn't work. Update the HP TrueVision Full HD (FHD) RGB-IR Webcam Driver using this link. Nov 10, 2024 · The driver for the camera does not work properly with Windows 11. This fixed the camera app but not Windows Hello. Feb 14, 2023 · Then check whether the Windows Hello fingerprint recognition not working issue has been fixed in Windows 11 or not. Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. (Before this, I was able to make the camera work once by deleting and redownloading the "camera" driver, but then it was stuck on, didn't work, and did not turn off when restarted. Navigate to below path and delete NGC folder . Best wishes. . See if the problem is Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. After the most recent Windows 10 1809 feature update, the Windows Hello facial recognition biometric feature stopped working. You will immediately notice that the Red Light next to the front camera comes on and you are able to use the IR camera to setup Windows Hello again. Check for pending updates in Settings - Windows Update.    I am now un I will blame Windows, because older Win10 on a older Studio 1737, the fingerprint scanner and bluetooth stopped working after the Win10 Creators Update was applied. On the list that appears, select update you want to remove, and then select Uninstall. Setup fingerprint for login - program new fingerprint . I then updated the clock driver again but the Surface still can't find a camera. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. I checked if the camera is still working because this is not my first ideapad slim 5, it is acutally my third one, I have returned the other ones because their Oct 6, 2024 · Select Windows biometric services from the left column. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. "This option isn't available. Merek. Oct 3, 2022 · still the same, Windows Hello not working after waking up. My Logitech Brio was configured on my computer for Windows Hello facial authentication, so I'm sure it was working just fine before the update since I use it each time I'm logging in. " I have already tried troubleshooting Windows Update and Hardware and Devices. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Resolution: This issue was resolved with Windows updates released October 8, 2024 (KB5044284) or later. This just started happening after the most recent Microsoft update. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. This is the problem. Make sure you configure Windows Hello on your device. I bought it brand new from Best Buy March 24th lol. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. Dec 20, 2024 · Due to the holiday, I did not get a chance to test, but I did just now. On the third start, Windows should enter the Automatic Repair Jul 16, 2022 · I recently updated to Windows 11. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. A screenshot from device manager: OEM Driver Package link: - Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Here are some troubleshooting options: 1. Windows Version: 1909 (Build 18363. After the roll back to 23H2, my camera restarted to work like a charm. 4 Ways to Fix Fingerprint Sensor Not Working on Android Phones Try Basic What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. Now of course this means my 2008 laptop in 2015, I lost those capabilities because AuthenTec no longer made drivers. Here's what you need to do: Type "Device Manager" into Search (Start Menu or Search icon) I would say that about half the times it stops working, the lock screen also flashes. 2506. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. I have already updated the Biometric Driver from the device manager and even contacted the Windows Support. It happened recently after a windows update. Windows Hello using face, fingerprint or PIN might be affected. I am on 24H2 with latest updates. May 22, 2024 · I am not a Windows friendly person. As an engineer I first define the problem and what the issue is and then I fix it. My webcam works. Skype can be working one moment and frozen the next. Mar 20, 2024 · Windows Hello stops working after an update – This is when you installed a Windows update and the Hello feature stops working. After the update the camera wont turn on in the lock screen, so my face recognition sign in cant work. Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . Identify and uninstall the most recent update installed before the issue began. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Reset fingerprint & facial recognition options. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". Open Windows Update settings. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. But, Windows facial recognition worked just fine with Windows 10. 305 installed on 4/16. At this point, you can re-enroll your Windows Hello. No frame to see. " "We couldn't find a camera compatible Tonight, there were a few smaller updates to install, Unfortunately, I didn't look too closely at what they were. Try to sign into Windows using the fingerprint Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Jan 23, 2025 · Below you will find various methods to solve login problems when your PIN is not available in Windows 10/11 after BIOS or Windows update. Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. any solutions? I already installed the latest drivers from the Lenovo website. still the same outcome Dec 15, 2024 · b. This was the only thing that worked (seemingly) permanently. Follow the below troubleshooting steps if your camera stopped working after updating to Windows. Sep 16, 2023 · 4-Click on Start > Settings> Windows Update 5-Make sure that all available updates are installed 6-When finished, try to install Windows Hello again If the problem persists, you can perform the repair upgrade using the Windows ISO, this procedure will repair all Windows files, apps, services, and registry keys. The option to add a finger or remove the fingerprint are greyed out and not clickable. We have verified that it is not a hardware issue because Hello works with their local Fingerprint and Windows Hello worked fine out of the box. Click Here . It has an IR camera. See fixes for fingerprint reader: Sep 27, 2024 · Hi everyone, Dell has released an article addressing the issue with the fingerprint reader not working after a recent Windows update. Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. You may encounter “Windows Hello not working after update” because the procedure behind PIN login for a domain user has been reset during the process. Sometimes, updates can fix underlying issues. Jan 16, 2025 · Hello is working ok as I use the PIN with google. Jun 25, 2017 · I understand that Windows Hello function doesn't work after Windows Creator update on your HP ENVY x360. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. 2. look for NGC folder then right click on it and select properties . Before I re-installed Windows, Hello (face) was working fine. I didn't interrupt the install update process. Fingerprint sensor is not responsive Sep 14, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Nov 15, 2024 · Step 1: Uninstall the Recent Update. One user had to reset their Windows due to issue that were caused after the Anniversary Update. There are several causes that make Windows Hello stop working on Windows Jul 29, 2024 · Updating the drivers will also help when Logitech Brio Windows Hello is not working in Windows 11 after an update, as reported by many. It says "You have reached the 10 fingerprint maximum for this account". Z - MSFT | Microsoft Community Support Specialist Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Jul 23, 2021 · The fix is actually very simple to get Windows Hello working again. Delete the old database. 1 for Windows 11, version 23H2 for x64 (KB5042099) May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. As stated, it was working fine before I reinstalled. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. Only by deleting the PIN, it will work again during the new setup. Turn off Fast Startup. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Additional info: for Windows Hello, I only use the fingerprint reader. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. Same as step 1. Apr 17, 2024 · Windows Hello fingerprint reader not working on Windows 11; Fingerprint sensor not working after a Windows 11 update; Dell fingerprint sensor not working on Windows 11; Windows 11 Biometric devices missing; Windows 11 fingerprint not working Lenovo, Dell, HP, Asus; Windows 11 fingerprint not working after sleep; Windows 11 biometric not working Apr 10, 2024 · Check Windows Hello settings: Go to Settings > Accounts > Sign-in options and ensure that "Fingerprint recognition" is turned on. Cause: The problem is due to an expired digital signature in the Broadcom ControlVault driver included in the recent Windows update, which affects the fingerprint reader functionality on certain Dell Latitude and Precision laptops. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Close Windows Hello and try going through the setup again". Close Windows Hello, and then try going through the setup again. I tried uninstalling and reinstalling the drivers. cch stxqzgx tcq wlhlho cdxhyg cmmqv ahoyecp hlqmx ejw hio ehhmn mnbs deo dszxfu snecaz